Saveurs en Culture ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our food processing management platform.
We collect the following types of information:
Name, email address, team/organization name, and profile information you provide when creating an account.
Information about your activities on the platform, including recipes created, batches tracked, processing parameters, and feature usage patterns.
IP address, browser type, device information, and analytics data collected through cookies and similar technologies.
We use your information to: (a) provide and maintain the service; (b) improve and personalize your experience; (c) communicate with you about updates, features, and support; (d) analyze usage patterns to enhance the platform; (e) comply with legal obligations; (f) prevent fraud and ensure security.
Your data is stored using Supabase, a secure cloud database provider. We implement industry-standard security measures including encryption in transit (SSL/TLS), encrypted data at rest, regular security audits, and access controls. However, no method of transmission over the internet is 100% secure.
We do not sell your personal information. We may share your information with: (a) service providers who assist in operating our platform (e.g., Supabase for hosting, Stripe for payments); (b) law enforcement when required by law; (c) team members within your organization (for collaborative features).
You have the right to: (a) access your personal data; (b) correct inaccurate data; (c) request deletion of your data; (d) export your data in a portable format; (e) object to processing of your data; (f) withdraw consent at any time. You can exercise these rights from your account dashboard or by contacting us.
We use cookies and similar technologies for authentication, preferences storage, and analytics. You can manage cookie preferences through your browser settings or our cookie consent banner.
Our platform integrates with third-party services including Supabase (data storage), Stripe (payment processing), and analytics tools. These services have their own privacy policies governing their use of your information.
Our service is not intended for users under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal data, please contact us.
We retain your personal information for as long as your account is active or as needed to provide services. You may request account deletion at any time, after which we will delete your data within 30 days, except where retention is required by law.
Your data may be transferred to and processed in countries outside your jurisdiction. We ensure adequate safeguards are in place for such transfers in compliance with applicable data protection laws.
We may update this Privacy Policy from time to time. We will notify you of material changes via email or platform notification. Your continued use after such notification constitutes acceptance of the updated policy.
For questions about this Privacy Policy or to exercise your rights, contact us at: privacy@saveursenculture.ca or by mail at: Saveurs en Culture, Privacy Officer, Quebec, Canada.